Customer Service Standard - Implementation and training resources
Ontario's accessibility standard for customer service came into effect on January 1, 2008. Non-profit housing providers in Ontario will be required to comply with the standard by January 1, 2012.
The standard states what businesses and other organizations in Ontario must do to provide their goods and services in ways that are accessible to people with disabilities.
The resources on this webpage have been specifically developed to assist non-profit housing providers understand the requirements of the customer service standard and reach compliance.
Using these resources
The resources in this section are intended to work together so that your organization has everything it needs to become compliant. These resources are broken down into two parts, with each section containing a video and resource book that will help you achieve compliance.
Part 1: The Customer Service Imperative
- These resources were developed to help leaders and senior staff meet their organizational compliance requirements.
Part 2: "Changes" - Training on Accessible Customer Service
- The information and resources in this section, along with your organization's own policies and procedures, can form the basis of your staff training program.