Part 2: Changes - Training on Accessible Customer Service

The resources below, along with your organization's own policies and procedures, can form the basis of your staff training program.  If you are a public sector organization and have already met the initial requirements of the regulation, these resources can help train newly-hired staff in the future. 

"Changes" - Accessible Customer Service Resource Book

The "Changes - Accessible Customer Service" Resource Book is a resource for non-profit housing staff as they work towards meeting the accessibility needs of their tenants, applicants, visitors and other members of the public with disabilities. This staff resource book contains information about how to provide service to people with different disabilities as well as information on the legal requirements.  The resource book complements the "Changes" video, which can be viewed below.

Download the "Changes" Resource Book Members only.

"Changes" - Accessible Customer Service Video

This video helps staff understand the new requirements and, when used alongside the resource book and your organization's own policies and procedures, can form the basis of your staff training program.