Housing management

Administration staff smilingOur members wear many different hats in their day-to-day work. They’re landlords, employers, services providers and receivers of government funds. Each of these roles have different duties and responsibilities which must be filled. 

We’re committed to making our members’ lives easier. Below you’ll find information and resources that can help you - just browse by your area of interest, and optionally, by the type of resource you're looking for, whether it be a sample policy or a helpful video.

Housing management resources

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This page describes all the standards that fall under the Accessibility for Ontarians with Disabilities Act.
This webpage provides information and educational resources on the customer service standard under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
This sample policy outlines a step-by-step process for thinking through human rights accommodations that are requested by tenants or applicants to your housing.
Gives an overview of a landlord's roles and responsibilities in relation to tenants as they age.
This infoOn will highlight some of the common challenges housing providers face with aging tenants
This form can be used when creating a payment plan with tenants who are in arrears.
Accessibility for Ontarians with Disabilities Act for boards webinar video
Tendering is the best way to ensure quality services for the best price. We've done the hard work for you in creating a package for audit tendering.
Insolvency Act relates to the delivery of social housing. Learn about the stages of bankruptcy proceedings and how tenant bankruptcy claims intersect with the Residential Tenancies Act and Housing Services Act.
Tenants who want to be allocated an extra room for a caregiver need to provide documentation. This form outlines the information needed to consider requests.
Provides information about what charges are considered rent and how to charge tenants for these services according to the Residential Tenancies Act.
Provides information about what charges are NOT considered rent and how to charge tenants for these services according to the Residential Tenancies Act.
This webinar will cover pesky details like: why have an organization by-law; how to change who the membership is; what to do if you don't have quorum; and other corporate conundrums.
This webinar covered the elements of a constructive dismissal claim and provided practical strategies on how to successfully implement workplace change without liability.
Learn how to create simple annual business plans that will focus the efforts of your staff, dedicate resources for efficiency and effectiveness, and monitor progress.
This sample policy outlines what to do when a tenant dies and how to deal with their next of kin and their belongings.
An overview of a landlord's duty to accommodate under the Human Rights Code
Help for an employer to facilitate an employee's return to work after a workplace injury.
Information about elevator upgrades in multi-residential buildings
This episode includes legislative requirements, daily maintenece checklist, and things that your mechanic should perform during regular inspections on the elevators in your building.
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Tags : Accessibility, Administration, Finance, Housing Services Act, Human resources, infoON, Legislation, Local rules and issues, Professional development event, Regulatory issues, Rent-geared-to-income, Reports, Residential Tenancies Act, Sample documents and templates, Videos & webinars, Webpage
Number of Tags:16