Accessibility Standards

Non-profit housing providers in Ontario are required to comply with a Customer Service Standard for people with disabilities, which requires:

  • policies, practices and procedures are set up to provide goods and services to people with disabilities
  • reasonable efforts are made to ensure that policies, practices and procedures are consistent with the key principles of independence, dignity, integration and equality of opportunity
  • assisted devices are used where needed
  • communication with a person with a disability is provided in a manner that takes their disability into account

Implementation and training resources for the Customer Service Standard

ONPHA has resources and training tools to help you serve your tenants in a way that meets their needs, while complying with this legislation. These resources were developed with funding from the Government of Ontario under the Enabling Change Partnership Program.

Other standards under the Accessibility for Ontarians with Disabilities Act

Latest accessibility resources

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