Tenants and Communities

Mom with daughter smilingAs landlords, our members work hard to deliver accessible, inclusive and responsive housing. In this section you’ll find information and resources that can help you support individual households and strengthen communities.  

In this section you’ll find information about: 

Tenant and community resources

Search the website for templates, sample policies and other resources. You can search by subject area or by type of resource you’d like to find.

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Welcome new tenants with ONPHA’s newly updated and customizable handbook. ***Only downloadable for housing members. Associate/Municipal and Non-Members may purchase at: www.onpha.on.ca/store
This sample policy outlines a step-by-step process for thinking through human rights accommodations that are requested by tenants or applicants to your housing.
Gives an overview of a landlord's roles and responsibilities in relation to tenants as they age.
This infoOn will highlight some of the common challenges housing providers face with aging tenants
Best practices for dealing with bed bug infestations.
Tenants who want to be allocated an extra room for a caregiver need to provide documentation. This form outlines the information needed to consider requests.
This sample policy outlines what to do when a tenant dies and how to deal with their next of kin and their belongings.
What a landlord needs to know about domestic violence
An overview of a landlord's duty to accommodate under the Human Rights Code
Get up to speed on the January 1, 2012 compliance obligations under the Accessibility for Ontarians with Disabilities Act Customer Service Standard.
Andy Pushalik (Fraser, Milner Casgrain???s Employment and Labour Group) hosts a webinar on the types of background checks, relevant human rights and legislation, and workplace violence.
Learn about what the Residential Tenancies Act will and will not allow a landlord to do to resolve pet issues an what other options might be available.
This webinar highlights the practical issues that housing providers face when accommodating the needs of tenants under the Ontario Human Rights Code and the Residential Tenancies Act.
Identify your tenants??? feelings about second-hand smoke and the possible implementation of a non-smoking policy.
Short guide describing different types of affordable housing: co-op housing, emergency housing, non-profit housing, homeownership, and private market rentals
Short guide (printable double-sided booklet) describing different types of affordable housing: co-op housing, emergency housing, non-profit housing, homeownership, and private market rentals

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