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ONPHA regularly develops and delivers tailored, interactive educational opportunities to meet members’ specific needs. We offer customized versions of our most popular courses and can work with you to create new learning opportunities to meet your needs.

Browse the categories and descriptions below to see what kind of educational opportunities we can bring to you, and contact us at 1-800-297-6660 ext. 121 or to get started.

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Find out more about customizable learning opportunities related to:

The Residential Tenancies Act (RTA) Rent-geared-to-income administration
Governance Operations

The Residential Tenancies Act (RTA)

Overview of the Residential Tenancies Act (RTA)

Get the big picture as a non-profit housing landlord under the Residential Tenancies Act (RTA).


  • your rights and responsibilities as a landlord
  • the exemptions from the RTA that apply to social housing
  • the procedures used at the Landlord and Tenant Board (LTB)
  • how to use the right forms when terminating a tenancy


  • details of the eviction process
  • information about notices
  • schedule of exemptions for social housing providers
  • Landlord and Tenant Board forms

Landlord and Tenant Roles and Responsibilities

The Residential Tenancies Act defines the roles and responsibilities of both landlords and tenants when starting a tenancy, during the tenancy, and when a tenancy ends. A breach by either party can be resolved at the Landlord and Tenant Board (LTB).


  • the roles and responsibilities of landlords and tenants in the areas of paying and collecting rent maintenance and repairs, privacy and reasonable enjoyment for all tenants
  • the exemptions from the RTA that apply to social housing
  • when breaches occur and what remedies are available


  • information on what is and what is not considered rent
  • sample templates
  • sample tenant notices and agreements

The Residential Tenancies Act (RTA) and the Human Rights Code

Everyone has the right to equal treatment in housing without discrimination and harassment. As a landlord, you are responsible for making sure the housing you operate integrates the Human Rights Code.


  • how the Human Rights code impacts the work of landlords
  • definitions of code (protected grounds)
  • strategies and resources on adhering to the Human Rights Code when creating tenancies, during tenancies, and when pursuing evictions

RTA for Tenants

Introduce tenants to the Residential Tenancies Act (RTA) in a clear way. With a focus on the tenant-related aspects of the RTA, tenants will also receive an overview of how the Landlord and Tenant Board (LTB) operates, and the basics of the RTA.

Tenants learn:

  • their rights and responsibilities in housing
  • a landlord’s rights and responsibilities
  • a primer on the Landlord Tenant Board (LTB) forms and hearings

Rent-geared-to-income administration

RGI Administration for HSA Units

Be supported through the process of rent-geared-to-income (RGI) administration under the Housing Services Act from beginning to end. Content can be customized to reflect any service manager’s local rules.


  • the legislation, its regulations and local rules
  • how to determine RGI eligibility, what income is included/excluded, how to calculate RGI rent and apply utility adjustments
  • how to implement changes, what notices should say, when to send them and how to handle appeals
  • where and when to use discretion effectively when making decisions and interpreting the legislation


  • checklists
  • helpful charts and tables
  • sample RGI notices


Fundamentals of Non-Profit Housing Governance

Governance is crucial for boards to meet their responsibilities as organizational stewards. In a complex and ever-changing environment, non-profit housing providers are expected to:

  • provide the best quality housing possible to meet the communities' housing needs now and into the future
  • protect the non-profit housing sector’s assets
  • ensure compliance with legislation, regulations and guidelines
  • lead responsive, effective, and efficient organizations


  • self-governance strategies to enhance the effectiveness of the board
  • how to understand and be compliant with your organization’s legal and fiscal responsibilities
  • to plan strategically to address short and long term goals
  • how to integrate good governance into organizational processes

Strategic Planning

The board of directors is responsible for thorough, ethical, and legal governance, financial management, and for making sure there are enough resources carry out the organizational mission. Strategic planning is the single most effective way to ensure the health of your organization.


  • the cycle of strategic planning
  • how individual elements build towards a plan that is customized to meet organizational needs
  • how to facilitate the participation of the full board and stakeholders in the planning process
  • how to oversee the creation and monitoring of business plans that operationalize strategic directions


  • checklists
  • facilitation strategies, including tenant and stakeholder engagement
  • sample planning session agenda and business plan template

Financial Stewardship

A key responsibility of the boards of directors is to ensure that the finances of the organization adequately meet the needs both now and in the future.


  • how to set, monitor and control operational and capital budgets
  • the financial policies that ensure legal compliance and organizational stability
  • how to provide internal controls and monitoring functions to all financial activities
  • how to interpret financial statements and reports to identify operational issues and inform good decisions

Reading Financial Statements

To meet mandated responsibilities, it is critical that boards receive financial reports on a regular basis, and understand how to interpret what they see.


  • how to understand common financial statements and reports that help boards do their work
  • how to interpret financial statements and reports to identify operational issues
  • strategies for making good financial decisions
  • how to plan strategically for the financial health of the organization


Winning the Bed Bug Battle

Preventing, treating and managing bed bugs is an ongoing and ever-present challenge for housing providers.


  • how to identify bed bugs
  • best practices in unit preparation and treatment protocols
  • ideas for educating and supporting tenants
  • ways to reduce the risk for staff of transporting bugs home
  • techniques for preventing spread of bugs from one unit to another


  • Bed bugs DVD