Forward thinking - the new, simplified RGI rules

Wednesday, February 10, 2021 | 1 PM to 4 PM

: Due to popular demand, this workshop is sold out! Please contact us at to get on the waiting list.

The new rent-geared-to-income (RGI) rules, aimed at simplifying RGI administration, came into effect on July 1, 2020. Service managers had the option to delay implementation of the new rules (other than the new guidelines for minimum rent) until July 1, 2021.

Join us for an in-depth workshop to learn about RGI simplification and the changes to the Housing Services Act, 2011, and its regulations. Led by an experienced RGI professional, we’ll delve into the legislation, applying the new rules, and how the changes will affect tenants and your own administrative processes.

Gain an understanding of:

  • how RGI administration is changing, and how it will stay the same
  • when to seek clarification from your service manager
  • the new RGI calculation
  • how to implement the changes (including the new minimum rent rules) when performing annual RGI reviews, and more!

This workshop is recommended for housing provider staff responsible for RGI administration and service manager staff working on policies and procedures concerning the implementation of the new RGI rules.

Meet the speaker :


Roberta Jagoe 
| Policy Analyst | Region of Durham Housing Services Division
Roberta has been Policy Analyst with the Region of Durham’s Housing Services Division since January 2002. She is responsible for the development of local housing policies and procedures related to the housing programs governed under the Housing Services Act, 2011. Prior to her current position, Roberta worked for four years as a policy analyst with the Ministry of Community and Social Services’ Business Transformation Project, and as an Ontario Works caseworker for eight years with the Region of Durham. She brings a wealth of knowledge and experience to any discussion on rent-geared-to-income (RGI) administration.

Contact us at


  • Upgraded members: $75
  • Regular price: $100


You must register online to participate in the webinar.
Register now

To register for this workshop:

  1. Log into the ONPHA website with the existing username and password associated with your ONPHA account. 
  2. Click the "Register Myself" or “Register Someone Else” button below.
  3. Proceed to the shopping cart to confirm your registration and payment (if applicable). (Click on “Cart” at the top right of the website to access the cart.)

You will receive your confirmation and workshop login instructions via email two weeks before the workshop date. 

Technical requirements

  • functional computer speakers OR a telephone line
  • internet access (dial-up or high speed connection)
  • Java software (most recent version recommended)
  • Zoom desktop client (if you're using Zoom for the first time, click here to download the Zoom client)