Pandemic Planning

Services and Housing in the Province COVID-19 Recovery Plan

Services and Housing in the Province recovery plan for programs and services, informed by Ontario’s Framework for Re-opening our Province. The plan includes recovery criteria and considerations, approach, measures, activities and timelines.

Use this recovery plan to help decide what services to reopen, when to reopen operations, and strategies to safely resume operations.

Health and Safety

Entry of Units Process - COVID

Victoria Park Community Homes program guidelines for entry of tenant's units with measures to ensure safety of tenants, staff and outside contractors.

Use this draft process to set out procedures when staff or contractors enter units to carry out necessary work and identify necessary safety equipment. The process includes a sample Notice of Entry for tenants and a log template for recording entries.

Windsor Essex Community Housing Corporation - Housing Is an Essential Service

Windsor Essex Community Housing Corp. overview of health and safety protocols for staff and tenants

Put this poster around your buildings to communicate housing services may continue during the pandemic. The poster includes safety and wellness tips for tenants.

PPE training for Housing York maintenance staff

Housing York presentation on proper PPE use for housing staff

Adapt this presentation to teach staff about COVID-19 health and safety precautions, including hand hygiene, prevention and screening protocols, disinfecting objects and surfaces and how to use PPE like gloves, masks, and respirators.

Tenants and Community

Victoria Park Community Homes - Resident Wellness Summary

Victoria Park Community Homes program guidelines for a tenant food security and outreach program

This guideline helps staff report on wellness checks for vulnerable tenants experiencing increased isolation or food security issues during the pandemic.

Niagara Housing - SOP Tenant with COVID-19

Niagara Regional Housing standard operating procedure to ensure tenants diagnosed with COVID-19 receive support and other tenants are protected

Create your own standard operating procedures to managing a confirmed or probable COVID-19 case in your building.

Niagara Housing - SOP Tenant Dies of COVID-19

Niagara Regional Housing standard operating procedure to protect and support tenants, staff and contractors if a tenant dies of COVID-19

Use this template to create your own standard operating procedures for communication, safety and operational approach to managing a tenant's COVID-19 related death.

CityHousing Hamilton - Wellness checks sample stats

CityHousing Hamilton sample statistics for wellness checks for tenants

Use this document to help create daily reports on call statistics for your wellness and outreach calls for vulnerable tenants.

CityHousing Hamilton - Wellness checks sample call script

CityHousing Hamilton sample script for wellness checks for tenants

Tenant support and operations staff can adapt this script to ask tenants about their social supports, basic needs and food security. Staff can ensure they track and follow up to support high-risk tenants' wellness.

Windsor Essex Community Housing Corporation “Guidelines for Food Distribution”

Sample program guidelines for a tenant food security and outreach program

Use these sample guidelines to create a program for vulnerable tenants experiencing increased isolation or food security issues during the pandemic.

Human Resources

Windsor Essex Community Housing Corporation - Safe Work Practices

Windsor Essex Community Housing Corp. staff memo on safe work practices, including if staff or residents have or encounter someone who is presumptive or tests positive for COVID-19

Need a memo template to communicate procedures around COVID-19 risk and confirmed cases amongst tenants or staff? Use this.

Sample Communication Checklist - Staff Positive Case

LOFT Community Services sample communication checklist for staff positive case to help prevent further spread

Use this checklist to communicate when you have a positive case of COVID-19 in your staff.

CityHousing Hamilton - Sample contractor letter

CityHousing Hamilton sample letter for contractors around meeting contract requirements

Adapt this sample communication to vendors with new or outstanding contracts, purchase orders and work orders on your building portfolio. Use this language to clarify the status of community housing as an essential service and to outline contractual and safety requirements to initiating or continuing work underway.

Operations

Windsor Essex Community Housing Corporation - Working From Home Guidelines

Windsor Essex Community Housing Corp. working from home guidelines for staff, including privacy and confidentiality, physical space set-up, expectations and technology

Management looking to formalize work-from-home practices can adapt this resource for staff covering expectations, tips and tricks, and technical instructions to access work files remotely.

Financial Dashboard Tracker - Impact of COVID-19 on HCHC April 2020

Halton Community Housing Corp. sample financial dashboard tracking rental arrears and related financial impacts

Use this tracking dashboard to create reports on monthly rental arrears to share with your staff, management, board, and/or Service Manager.

Reopening for Business After COVID-19

Canadian Centre for Occupational Health and Safety guidance on safely reopening businesses

Need health and safety tips for reopening your business? This resource holds information on cleaning products, must-know legislation and downloadable resources on hygiene etiquette and safety in the workplace.

6 Feet Office

Cushman & Wakefield guidance on redesigning workplaces to ensure physical distancing

Curious about the "Six Feet Office" to help plan a safe return to work for your staff as you reopen workplaces? Check this document out.

Recovery Readiness: A How-To Guide for Reopening your Workplace

Cushman & Wakefield guidance on reopening workplaces - easily adaptable for community housing providers

This guide from real estate firm Cushman & Wakefield offers practices and protocols for re-opening physical workplaces. This resource includes a safety checklist and a webinar to guide you through practices to re-opening your office to staff and the public.

COVID-19: Safe Operating Recommendations for Community Gardens

City of Hamilton guidance for reopening community gardens, including entrance restrictions, signage requirements, physical distancing and cleaning and disinfection

This one-page guide from the City of Hamilton shares safe operating guidelines for re-opening community garden spaces to tenants.

Encasa Financial Programs

Encasa Financial offers housing providers access to low-cost professional money management services to support strategic capital reserve investing. The Encasa Financial COVID-19 Guide offers valuable information for investors, including answers to commonly asked questions.

Government Guidance & Resources

COVID-19 Operational Requirements: Health Sector Restart

Ministry of Health operational requirements for health sector restart, including risk assessments, hazard controls, screening, physical capacity/environment, critical supplies, essential visitors, etc. - could be applied to community housing settings

Use this to develop and implement return to work practices and policies, including risk assessments, hazard controls, screening and visitor management.

COVID-19 Prevention and Control for Congregate Living Settings

Ministry of Health guidance for congregate living for vulnerable populations including planning activities, disease transmission prevention, screening, caring for self-isolating residents, reporting, outbreak management and occupational health and safety

This Public Health Ontario slide deck can help support your organization by providing guidance around COVID-19 infection prevention and control, as well as preparing for, preventing and respond to COVID-19 in congregate living settings.

Case Definition - Novel Coronavirus (COVID-19)

Ministry of Health document with case definitions for surveillance purposes of probable, presumptive and confirmed cases of COVID-19

This updated COVID-19 case definition can help your organization develop screening protocols for staff, contract workers and visitors.

 

COVID-19 Reference Document for Symptoms

Ministry of Health document outlining common symptoms of COVID-19

This updated document of common and atypical symptoms of COVID-19 can help your organization develop screening protocols for staff, contract workers and visitors, as well as provide clarity on when staff, tenants and contract workers should seek testing and/or care.

COVID-19 Provincial Testing Guidance Update

Ministry of Health guidance update on provincial testing including guidance for symptomatic and asymptomatic individuals, specific settings and priority populations

This document on testing guidance can support organizations, including congregate living settings, workplaces and remote/isolated/rural/Indigenous communities, around decision-making processes regarding COVID-19 testing for staff, tenants and contract workers.

COVID-19 Patient Screening Guidance Document

Ministry of Health screening tool for people who are suspected or confirmed of having COVID-19 throughout the health and emergency response system

This screening tool and checklist can be used as a model to help your organization develop relevant screening protocols staff, contract workers and visitors.

Directive #3 for Long-Term Care Homes

Directive for Long-Term Care Homes, including required precautions and procedures that could be applicable in a community housing setting

This guidance document can help organizations implement best practices related to screening practices for staff, visitors and residents, visitor management, communications and food and product deliveries.

Resources for Ontarians Experiencing Mental Health and Addictions Issues During the Pandemic

Resources and strategies for Ontarians experiencing mental health and addictions issues during the pandemic

Support the mental health and wellbeing of staff and tenants by with these government resources.

COVID-19 Guidance: Essential Workplaces

Ministry of Health guidance to assist with the minimization of COVID-19 transmission in non-health care workplaces

Need help with business continuity and return to work plans? Meet Ministry standards and uphold health and safety protocols with these tools.

Recommended Steps: Putting on Personal Protective Equipment (PPE)

Public Health Ontario guidance for putting on and taking off PPE, including hand hygiene, gowns, masks, protective eyewear and gloves

This simple, visual guide can help organizations instruct staff on proper application and removal of personal protective equipment (PPE).

COVID-19 Quick Reference Public Health Guidance on Testing and Clearance

Ministry of Health document to help guide decision making on testing and clearance of contacts of cases/individuals suspected/confirmed to have COVID-19

This high-level reference can help organizations determine decision-making processes for managing COVID-19 testing for staff and tenants.

 

Protecting Ontarians Through Enhanced Testing

Ontario's approach to testing and surveillance, including timelines for assessment centre testing, outbreak management and targeted testing campaigns

Use this document to help determine an approach and access to COVID-19 testing for staff and tenants.

COVID-19 Guidance: Congregate Living for Vulnerable Populations

Ministry of Health guidance for congregate living for vulnerable populations including planning activities, disease transmission prevention, screening, caring for self-isolating residents, reporting, outbreak management and occupational health and safety

Use this to develop and implement return to work practices and policies, including risk assessments, hazard controls, screening and visitor management.

COVID-19 Guidance: Congregate Living for Vulnerable Populations

Ministry of Health guidance for congregate living for vulnerable populations including planning activities, disease transmission prevention, screening, caring for self-isolating residents, reporting, outbreak management and occupational health and safety

Serving vulnerable populations in congregate living settings? Minimize COVID-19 transmission and help prevent, detect and manage cases with this document.

Advocacy

Featured Resource

A Guide to Reopening Your Workplace

ONPHA’s new resource A Guide for Reopening Your Workplace will support you as you reopen, modify your spaces and adjust to the “new normal” of your day to day operations. This Guide will help you assess risk in your workplace, implement measures for a successful and safe reopening, engage your staff and tenants and appropriately respond to work refusals.