AODA Standards for Customer Service (2011) - electronic
AODA Standards for Customer Service (2011) - electronic
This implementation and training kit will help you understand and meet your obligations under the AODA Customer Service Standard. Use the checklists, sample policies, workbook and video to train managers and the board on implementation requirements. Bring your staff up-to-speed on the requirements with the training workbook and video.

This product is available on CD (PDFs and editable templates) and DVD (videos) and will be distributed by mail upon purchase.

Note: this resource is not available to co-ops, property management companies, or any businesses other than non-profit housing corporations.

Housing Members: $30+HST
Regular Price: $60+HST
Service Manager Members: $45