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Ala’a Shadid. Operations Manager
Centretown Citizens Ottawa Corporation
I have over 12 years of experience in Facilities Management, Operations Taskforce, Maintenance, Assets Management, Quality Control and Customer Relations Management.
I am active in many industry groups including ONPHA, Chartered Institute of Housing, Ontario Association of Certified Engineering Technicians and Technologists, Project Management Institute, Crime Prevention Through Environmental Design, and have contributed to the profession by lecturing on change management, customer service excellence in different venues.
I have served as a Project and Quality Control Coordinator for United Group Contracting and as the Facilities and Maintenance Coordinator for Gloucester Housing Corporation, where I supervised staff and contactors for several facilities with cross-sectoral projects at various locations across the city of Ottawa before assuming my current position with CCOC
I am actively managing a large number of staff and contractors in the Facilities Management Department. My position involves critical decision making, performance management, project management, procurement integrity and compliance, employee relations, multi-million operational budget management, expense reporting, payment recommendations to Senior Management, emergency preparedness, contract planning and client relations.
I served for over six years in one of the largest international hotel chains; fulfilling various roles in Customer Relations, Facilities Management and Operations Management. My responsibilities included facilities, disaster preparedness, safety and risk Management. In addition, I also supervised, the business continuity policies, procedures, plans and programs.
I have a passion for social and affordable housing which I see as a basic human right, and a belief that my experience in customer service delivery has valuable lessons for delivery of housing.
I am determined to contribute to the profession on an industry wide basis and believe that this is both the most challenging and exciting time the sector has faced. ONPHA is uniquely positioned to shape the vision for a healthy, sustainable non-profit housing sector.
My drive starts by advocating and promoting basic human necessity to access secure, good quality housing that is suited to people needs at affordable prices in sustainable communities. Also, to facilitate access for individuals with special needs to the appropriate range of housing and support services, which can be delivered in an integrated and sustainable manner, promoting equality of opportunity, individual choice and independent living.
I aspire to work in partnerships to develop protocols, frameworks and recommendations for provincial and local levels for practical cross-organizational cooperation which facilitates a person-centred approach to the delivery of housing.
As a housing professional, I would welcome the opportunity to contribute to ONPHA’s continued leadership and its ability to shape the future of non-profit housing. ONPHA has the ability to change the landscape of non-profit housing, in not only Ontario but, by example, nationally.
My vision to join ONPHA's Board is to participate in planning, charting and implementing the future course that is practical and sustainable for housing providers across Ontario.
Skill-sets and Experience:
- Business planning acumen
- Change management and modernization
- Cross-sectoral leadership
- Financial acuity
- Large Housing Provider (500+ units)
- Leadership and strategic planning
- Policy development and legal acumen
- Political acuity and connectedness
- Supportive Housing Provider
- ONPHA's Strategic Priority
Priority 1-Helping to create and utilize a shared services models for CCOC to share expertise with other housing providers across the city.
Priority 4- Developing CCOC's initial operational response to COVID, business continuity in general, sharing the expertise with other housing providers and participating in sector initiatives such as ONPHA pandemic group.