Get a preview of day three of the 2021 Conference and hear Director of Operations Andrew McKenzie's insights on sector sustainability Read more of the article: Creating solutions for a sustainable future: The 2021 ONPHA Conference
Get a preview of day two of the 2021 Conference and hear Centre for Housing Excellence Senior Manager Helen Harris’ insights on the importance of people-centred housing solutions. Read more of the article: Putting the focus on people: The 2021 ONPHA Conference
One of our tenants has moved his daughter and her children into his unit on an emergency basis. If she starts to pay a portion of rent and is included in the father’s rent calculation, would she be considered a tenant? Read on to see the answer. Read more of the article: Ask Member Support: Occupant or tenant?
reKINdle aims to address the marginalization faced by older LGBTQ2+ adults living in Waterloo Region as they access community services and housing. We caught up with the project leads from SPECTRUM and Community Justice Initiatives to learn how they worked together to bring this innovative program to life. Read more of the article: reKINdle: Community support for older LGBTQ2+ adults
A long-term tenant has sadly passed away recently and we are unclear as to how we should deal with her possessions. She did not leave a will. Are we allowed to dispose of the tenant’s possessions (including their car) after a certain amount of time has passed? Read on to see the answer. Read more of the article: Ask Member Support: Property left by a deceased tenant
Recently, there was an incident between tenants that had the potential to become a safety concern. Can you please provide information on how we can prevent and/or resolve difficult/potentially violent conflicts between tenants without calling the police or filing an eviction notice? Read on to see the answer. Read more of the article: Ask Member Support: Managing tenant disputes
One of the tenants in our building has recently installed a camera for what they consider to be security purposes. Some of the other tenants have asked our building management to have the camera removed. Can we ask the tenant to remove their camera? Read more of the article: Ask Member Support: tenant use of surveillance cameras
While necessary, social distancing restrictions are proving difficult for many. We talked to community housing providers across Ontario to see what they’re doing to keep tenants connected and informed while helping to reduce social isolation. Read more of the article: Maintaining tenant engagement and building community under social distancing
Most community housing providers will at some point, find themselves facing the difficult situation of a tenant having passed away in their unit. Read on to learn more about how to prepare your organization to handle the death of a tenant safely and compassionately while taking appropriate steps to ensure legal compliance. Read more of the article: Death of a Tenant: your responsibilities as a community housing provider
I am having an issue with odours coming from a unit in the building I manage. The smell of cat urine is extremely pervasive even in the hallway outside this unit – it’s overpowering even when you’re just walking past. I am keen to respect the tenant’s rights, but I have received numerous complaints from others about the odour. Read more of the article: Ask member support: Odours affecting tenants’ right to reasonable enjoyment