Expand your understanding of rent-geared-to-income

Next course: April 15 – June 10, 2025

This online course helps non-profit housing providers in Toronto understand how to calculate and administer rent-geared-to-income (RGI) under the Housing Services Act, 2011 (HSA) and how to apply the City of Toronto’s local rules.

Regulatory amendments under the HSA, aimed at simplifying RGI administration, came into effect in the city of Toronto in 2021. The City of Toronto, in partnership with ONPHA, has customized this course to meet both new province-wide RGI administration requirements as well as local rules and processes set out by the City of Toronto, as service manager.

Who should take this course: This course is a requirement for all new staff of City of Toronto social housing providers (co-ops and non-profits) who are responsible for any portion of administering the rent-geared-to-income program. Housing providers or the City may also recommend or require additional training for other staff they identify.

Knowledge level
Good for beginners
Duration
8 weeks
Flexible schedule
Self-paced. 3-4 hours per week.
Earn a certificate
Plus get a digital badge upon completion

How to register

To register for this course, you will need to have an ONPHA account. If you don’t have an account or forgot your credentials, contact education@onpha.org for assistance. To access the discounted rates, please use the ONPHA account linked to your organization.

Register now

What you’ll learn

This course will teach you the how-tos of RGI administration under the new simplified rules. After completing this course, participants will be able to:

  • Administer the single offer rule that came into effect in Toronto as of January 1, 2022.
  • Recognize and describe concepts underlying the new, simplified administration of RGI.
  • Locate and make effective use of program reference and resource materials, including the City of Toronto’s RGI Administration Manual and the Housing Services Act, 2011 and its regulations.
  • Assess and verify RGI eligibility, including income requirements and local occupancy standards.
  • Identify and correctly execute the main steps of an RGI calculation.
  • Identify how and when to implement RGI changes, including understanding what to do when a household becomes ineligible for RGI, or when a household requests a review of a decision.
  • Prepare proper, timely notifications and communications to RGI households.

Pricing

$300

Non-members

$210

ONPHA members

$210

Co-op housing providers

Register now

Course format

You can complete this online course at your own pace over two months. It requires approximately 20 hours of total study time. The course includes examples, scenarios, and short quizzes to reinforce and ensure your understanding of the information presented in each section. Throughout the course, learners will have access to a facilitator through a discussion forum.

Requirements

In order to access this course, make sure you have:

  • Internet connection
  • Operating systems: Windows 7 or higher, Mac OS X 10.6 or higher
  • Browser: Runs JavaScript
  • Software: Microsoft Office 365 or Open Office, and updated versions of Adobe Reader

Consent to share information

This course fulfills the training requirements for all new RGI administration staff within the City of Toronto, and will be reflected in the housing provider’s quarterly reports. The Ontario Non-Profit Housing Association (ONPHA) will provide regular updates to the City of Toronto, as Service Manager, regarding enrolment and learners’ progress.

Note: Through registering for this course, participants acknowledge that information regarding enrolment, learners’ progress and contact information will be shared with the City of Toronto.

Accessing the course

The course will be available to all registrants as of the listed course start date. On or after the course start date, learners can access the course by logging into the ONPHA member website (using the same account username and password you used to register for the course), and clicking the “My Courses” link on the menu.

Additional course information will be sent by email within two weeks of the course start date.

Please note: Course registration fees must be paid in full in order to access the course.

Continue to grow your knowledge and skills

ONPHA’s expert-led sessions cover a wide range of topics, including financial management, policy updates, and emerging housing trends. Whether you are a frontline worker or an executive leader, our professional development resources empower you to advance your career in community housing.