member support

Question: One of our tenants has recently acquired a scooter for mobility but we’re not sure how to accommodate it. What steps should we take? Read more of the article: Member Support Question: Storing Scooters

Two of my tenants who live side-by-side have both issued complaints against each other. As a landlord, what are my legal responsibilities when it comes to noise and harassment complaints filed from one tenant against another? Read more of the article: Tenant vs. tenant complaints

Q: A tenant’s guest overstayed our one-week guest policy and when we let the household know, they said they didn’t have to report household changes for 30 days. If the guest is approved as an occupant, can we add her to the household retroactively for the RGI calculation? Read more of the article: Ask Member Support: Tenant Guest Policies & RGI

Question:  My tenant is 20 years old and lives alone.  Her only source of income is $1,200 from Child and Family Services in a different province.  She gave me a letter that calls it “income support”. What is this income and how do I calculate it? Read more of the article: Ask Member Support: Income support in RGI

Question: I’ve been hearing a lot about End-of-Operating Agreements (EOA) and I’m not sure how I will be affected or what I need to do. Please help! Read more of the article: Member Support Question: Making sense of EOA