One of our tenants has moved his daughter and her children into his unit on an emergency basis. If she starts to pay a portion of rent and is included in the father’s rent calculation, would she be considered a tenant? Read on to see the answer. Read more of the article: Ask Member Support: Occupant or tenant?
Creating an air conditioning policy that strikes a balance between ensuring the safety of tenants, staff, and the public and the well-being of tenants can be tricky. Read on to learn about Ottawa Community Housing Corporation's air conditioning standard and how it was developed. Read more of the article: Air conditioner policies
A long-term tenant has sadly passed away recently and we are unclear as to how we should deal with her possessions. She did not leave a will. Are we allowed to dispose of the tenant’s possessions (including their car) after a certain amount of time has passed? Read on to see the answer. Read more of the article: Ask Member Support: Property left by a deceased tenant
The arrival of the pandemic had community housing providers scrambling to adapt their services to meet health restrictions. Read on to see how Halton Community Housing Corporation has been employing technology to improve their services and how doing so helped support their pandemic response. Read more of the article: Digitizing housing services: Halton Community Housing Corporation
We recently replaced the front door lock of our building due to its age and to manage some security issues we’ve been having. Many non-residents seemed to have their own keys to the front door that were copied and given out by residents. Is it within our rights as a landlord to restrict the number of keys we provide to residents? Read more of the article: Ask Member Support: Extra keys for tenants
Our building is currently smoke-free. How can we accommodate tenants who are self-isolating due to COVID-19 so they can use tobacco and/or cannabis safely without affecting others’ rights to a smoke-free environment? Read more of the article: Ask Member Support: self-isolating tenants smoking in their units
Most community housing providers will at some point, find themselves facing the difficult situation of a tenant having passed away in their unit. Read on to learn more about how to prepare your organization to handle the death of a tenant safely and compassionately while taking appropriate steps to ensure legal compliance. Read more of the article: Death of a Tenant: your responsibilities as a community housing provider
Question: My organization is unsure about how we should handle unit turnovers during the COVID-19 pandemic. Read on to learn more. Read more of the article: Ask member support: managing new tenancies during the COVID-19 pandemic
Spring has officially arrived, and this particular spring comes with a unique set of challenges. Many community housing providers are finding it difficult to maintain services due to reduced staff availability and the need to work under the constraints of social distancing protocols. Read on to learn about some of the important tasks you may be able to get started on, even with reduced staffing. Read more of the article: Get your buildings ready for spring!
Bed bugs are one of the most challenging issues a property manager can face in their day-to-day operations. What happens when you think you may have a bed bug infestation? Where do you start? Read more of the article: Bed bugs: identification and treatment
